As a member of the Federation of Holistic Therapists (FHT) I have carried out a full risk assessment and adhere to Covid-19 guidelines produced by the government and the FHT.

When you are planning a visit to my clinic. I your therapist will…

  • Check that you are in good health before you arrive for treatment.

  • Wash my hands or use hand sanitiser before treatment.

  • Follow guidelines on the use of personal protective equipment (PPE).

  • Disinfect non-porous materials, e.g. massage couch and equipment.

  • Wash porous materials e.g. pillowcases, sheets and towels.

  • Replace couch roll and other disposable materials.

  • Ventilate the treatment room.

  • Change my tunic/apron between clients.

  • Wear durable, disposable gloves when cleaning the premises.

  • Maintain social distancing before and after the treatment.

I will ask you to…

  • Complete a short COVID-19 consultation form prior to your treatment.

  • Contact me and re-schedule if you have any symptoms of COVID-19, or if any person in your household is self-isolating.

At your treatment:

  • Bring a bottle of water for your refreshment.

  • Arrive at the agreed time and ensure social distancing before and after the treatment.

  • Use hand sanitiser upon arrival.

  • Wear a face mask when entering the clinic, face mask must be worn during your full appointment

  • Pay by card or other cashless method, where possible.

Thank you for your understanding during the current situation. Hopefully we will all be able to return to normal sometime soon. The main thing at the moment is that we keep each other safe.

Adhering to guidelines

Throughout the pandemic, I will be following guidelines issued by the government, NHS, other relevant authorities and my professional association, the Federation of Holistic Therapists, regarding safe and hygienic practice and the use of any personal protective equipment (PPE).

COVID-19 Risk Assessment

I have carried out a full risk assessment, in line with guidance from the Health and Safety Executive (HSE), in order to:

  • identify what work activity or situations might cause transmission of the virus;

  • think about who could be at risk;

  • decide how likely it is that someone could be exposed; and to

  • act to remove the activity or situation, or if this isn’t possible, control the risk.

Health screening

Prior to seeing any of my clients, I will be:

  • monitoring my own health and deferring treatments if I have COVID-19 or symptoms of COVID-19.

  • contacting my clients 24 hours in advance and deferring any treatments if: they have COVID-19 or symptoms of COVID-19; are clinically extremely vulnerable and shielding; anyone in their household has COVID-19 or symptoms of COVID-19; they have been in close contact with someone who has symptoms of COVID-19 in the past 10 days; they have been contacted by the NHS Test and Trace Service and told to self isolate.

  • asking my clients to call and cancel and defer treatment on the morning of their appointment if they have a temperature or other symptoms of COVID-19.

Enhanced cleaning and hygiene measures

I have introduced enhanced cleaning and hygiene measures between clients, which includes washing and disinfecting any non-porous surfaces and therapy equipment, such as chairs and couches, and replacing any porous or single-use items, such as towels and couch roll. Strict personal hygiene measures will also be adhered to, including regular handwashing/ sanitising.

Adapting or restricting treatments

It may be necessary for me to adapt or restrict certain treatments, in order to reduce the risk of spreading COVID-19 and/or protect my clients’ health and safety. Any clients likely to be impacted will be advised as soon as possible.

Maintaining social distancing

Please note that while many treatments involve close contact, I will be observing social distancing measures wherever possible. This might include, for example, maintaining an appropriate distance during the consultation process, and when arriving and leaving for an appointment.

Cancellations policy

If a treatment is cancelled or deferred at short notice because my client has COVID-19 or has symptoms of COVID-19, any standard cancellation fees will be waivered. The client will be asked to kindly confirm in writing that their appointment has been cancelled or deferred because they have COVID-19 or symptoms of COVID-19.

For more information…

I am happy to be contacted to discuss any aspect of your treatment during this time. Please contact me at:


Name: Catriona McLaughlin
Date: 31/07/2020

mail@catrionamclaughlin.co.uk